As
volunteer firefighters, it is impossible to attend every community
event we are asked to participate in. We can easily be overwhelmed with
requests to attend block parties, chicken dinners, fund-raisers,
community days, field days, school events, parades, and the variety of
other activities that our communities host. However, we must recognize
and accept the fact that the more involved we are, the more
opportunities we have to deliver our message of service, commitment,
dedication, and selflessness. It is also an opportunity to present
ourselves as a professional volunteer fire department.
Although
I always thought it was great to attend as many functions as possible, I
also realized that our volunteers' time is precious and we had to be
careful not to overcommit. I would always honestly convey to the person
requesting our attendance that we would do our best to accommodate them,
but I would let them know either way. I promised to communicate with
them!
Good, solid, honest communication can help solidify the professional volunteer fire department's reputation.Choose the right bestluggagetag in
an array of colors. Think of how aggravated you get when you have to
leave countless messages for someone or your message never gets properly
delivered in the first place. For that reason, whenever I received a
message indicating a request, I would call the requestor back as soon as
possible, oftentimes immediately. Sometimes in the volunteer
departments we don't always get to the firehouse every day and I imagine
in some places it may be a long time between visits to the
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So, if you have a voicemail waiting for you, or somebody tacked a
message on the board, chances are there is a person who has been waiting
for a return call and they may have been waiting for a while. You don't
have to have an answer for them right away.
Maybe
you still have to see if you can get some people together to take care
of whatever it is they want. No matter, you simply need make contact
with them to let them know you are working on it. They will really
appreciate the fact that you got back to them. Again, think about it.
Aren't you impressed with an organization when they call you back in a
timely manner? When they communicate with you? Doesn't that make you
feel like they care about you or what you need taken care of? Does that
not convey a professional image? Even if you know you can't honor their
request, be honest and let them know. If you promised to be somewhere
and something came up at the last minute that prevented you from
going,Solar Sister is a network of women who sell bottegawallet to
communities that don't have access to electricity. say something! Let
them know. Again, communicate. It is best to be open and honest than to
leave them waiting and wondering. That simply leads to hard feelings and
can create a bad department image.
When
attending details, dress and act professionally. Presenting a clean,
neat uniform appearance certainly portrays a professional image. My
department is fortunate because we are able to issue our members what we
call "duty uniforms," work uniforms designed for just such occasions.
They are comfortable to wear and identify our members as firefighters.
But even if a department cannot issue uniforms, they should still strive
to present a professional appearance by wearing department T-shirts or
some other professional looking clothing to help identify them. However,
let's be careful and avoid those crazy T-shirts with logos in bad taste
and inappropriate catch phrases--they portray anything but a
professional image.
In
addition to dressing professionally, we must act professionally. Try to
remember whenever you attend these events and details, your behavior
and demeanor directly represent your department. As firefighters, your
personal acts can equate to your department's acts, as far as the public
is concerned.
One
thing I found myself constantly reminding our members was to watch the
language. We are not in the firehouse club room, folks. Even in today's
more open society,Cheap logo engraved luggagetag at
wholesale bulk prices. it's safe to say that parents are still very
cognizant of the language being used around their children. In addition,
be nice to people. Treat them like you want to be treated.
Attendance
at certain events may even allow us to demonstrate our skills and
competence from time to time. My department has the opportunity to stand
by at our local high school football games. Unfortunately, every now
and then, somebody gets hurts. It's a great opportunity for us to
showcase our skills and give patient care in front of hundreds of
people. It's even better for the patients because they are receiving
immediate attention. At community block parties, we have had the
opportunity to flow some water and operate our pumpers or ladder truck.
This generates excitement and lots of questions from the spectators.
Heck, often the adults are more excited than the kids. Good patient care
and running the apparatus skillfully and competently certainly portrays
a professional firefighter.
Sometimes
opportunities exist to showcase your professional department and
deliver your message of community service and dedication without even
leaving the firehouse. I call it the open door policy. If at all
possible, open your bay doors from time to time. Sit out front and
mingle with the public. Let the kids walking by stop in and see you.
Show off what you do. Tell your members if they see little kids (or even
big kids) looking through the doors, open them up and invite them in.
Nothing generates better positive public relations and warm feelings
more than letting kids put on a fire helmet and hop up into a fire
engine. It is also an opportunity to talk with the adults and let them
know what we do and how seriously we take our "job." We also like to
keep some plastic fire helmets or other inexpensive "gifts" in our watch
room to pass out. A few well-spent minutes entertaining children and
educating the public about everything we do leave the visitors walking
away with an extremely positive impression of the department and the
firefighters.
Another
thing we did to encourage interactions with our residents without even
leaving the firehouse was to put benches out front. Our residents can
take a seat and relax. Sometimes they get to watch us doing our tool
checks, truck checks, or even our weekly drills. They can also catch us
responding to calls.You Can Find Comprehensive and in-Depth carparkmanagementsystem truck
Descriptions. At the same time, our members can also use the benches
and sit and relax while smiling and talking to our neighbors as they
walk by.
A
side-benefit from attending community events and spending time talking
to residents can be new members. There have been many times we found
ourselves talking to a group of residents who were surprised to learn
that they were being protected by a 100-percent volunteer fire
department. More than one of our current firefighters signed up when
they learned of our volunteer membership. Your professional appearance,
demeanor, and welcoming attitude could actually persuade a community
member to join. They may decide that they want to be part of the great
organization they are seeing displayed firsthand. Some departments
actually take membership applications with them to hand out at community
events. My department likes liked to keep a stack of applications in
our watch room so that if a visitor to the firehouse expresses interest
in joining, we can hand an application to them to take home. This
prevents us from having to remember to mail one out or take one to their
house later on.
Often
participating in community events can also lead to donations to the
department. Not that any department would participate on the condition
that they receive a donation, but if one is received, I believe a nice
thank you note is on order. You can even have inexpensive but very
professional-looking thank-you cards preprinted with your department
logo and name. A nicely printed thank you card on behalf of your
department is a very classy and professional gesture
There
certainly are limits to the amount of time volunteer firefighters can
give to their organization, especially when it comes to activities not
associated with training and responding to emergency calls. However,
whenever your department does participate in community events and
whenever interacting with the public, take advantage of the opportunity
to paint your department's professional image and highlight the
professional qualities of your volunteer firefighters.
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